Salary:  £18,000 - £25,000 per annum

Location: High Wycombe
 

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Currently recruiting for a 1st line support engineer to join an expanding team in High Wycombe. Working across the most up to date technologies you will be providing remote front-line support to clients and customers. 

Key Skill Required:

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• At least 1 years experience in a desktop support role

• Proficient with Windows Desktop Operating Systems essential (Windows 10 / 11) / MAC

• Basic Experience with Windows Server Operating Systems

• Proficient with Microsoft Office Applications essential (2016 / 365)

• Basic Networking knowledge (DHCP, DNS)

• Basic Experience with Enterprise Antivirus packages

• Basic Experience Backup management

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Key Responsibilities:

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• Remote IT Telephone Support for customers

• Remote support to end users covering hardware, operating system, file and print, personal productivity suites, email, Internet, Intranet access

• Interface and collaborate with other 3rd party vendors to ensure seamless integration and support services

• Adherence to a call logging process

• Password resets/mail routing/new accounts etc.

• Logging customer queries and meeting SLA’s

• Updating existing tickets with SLA time

• Remote IT Maintenance for customers

• Ensuring that the operating system and personal productivity applications are up to date with the latest service packs, patches and drivers.

• Onsite IT Support for customer

• Installation, configuration, move and/or upgrades to all designated EUC devices, both software and hardware, including peripherals and their associated drivers.