Salary:  £18,000 - £26,000 per annum

Location: Crawley, Hybrid Remote working. 2 days office 3 days remote. 
 

1st Line support engineer required for an expanding MSP near the Crawley area. 

Working within a fast paced environment you will proactively manage and troubleshoot issues for the end customers. 

​

Excellent opportunities for growth including being mentored by seniors to develop skills necessary to progress from 1st line through to a 2nd line support engineer.

Day to Day responsibilities:

Responsible for delivering 1st line IT support services to the customer base while escalating issues requiring more senior resource to a suitable engineer. 

   ​

• Troubleshooting a range of technical issues experienced by clients, including the following technologies: Windows 10, Office 365, Microsoft Office, Printers/Scanners, Various customer applications. 

• Basic administration of Windows Server 2008 R2, 2012, 2016, 2019 

• Network troubleshooting

• Using PSA platform to log and respond to support tickets 

• Identifying and escalating higher level issues to a senior engineer 

• Being a people person, delivering support with a friendly and positive manner 

What will make you stand out from the crows:

• MSP background 

• Knowledge of Autotask RMM or PSA 

​

​