Job Vacancy | Service Desk Manager

Service Desk Manager

Salary: £60,000 - £70,000 per annum

Location: Redhill, Hybrid Remote

Currently recruiting for a capable Service Desk Manager to assist with the growth of the service desk operation.

*Hybrid remote working - 3 days in the Redhill office*

Key Skills Required:

Have worked either in a Service Desk Manager or Team Leader role, for a minimum of two years
Possess a broad understanding of; Microsoft Windows based technologies (i.e. Active Directory), Networking (i.e. switches, firewalls), Backups (i.e. Veeam, off site), ITSM (i.e. SLAs, dashboards, reports)
Comfortable with working (paid) overtime periodically, as is the nature of working within IT
Are an exceptionally well organised person, with an eagle eye for detail
Superb communication skills, both verbal and written
Harbour a natural curiosity for technology and how it can be applied within an entrepreneurial culture
MSP background highly desirable

Key Responsibilities:

Oversee the operation of the service desk function which consists of a team of 8 service desk analysts. Ensuring that the reputation of the organisation continues to proceed, wowing customers with exceptional customer service.
Be a compassionate and inspiring leader, to the growing team of kind and talented service desk personnel. Including frequent one to ones and devising of career development programs.
Develop strong working relationships with customers and third party partners.
Refine our best practices and toolsets. For example ITSM, knowledge base, security practices, procedures and critical incident responses.

Perks and Benefits: