Salary:  £28,000 - £32,000 per annum + 5% Bonus

Location: Caversham, Hybrid Remote
 

Techunite Ltd are recruiting on behalf of an expanding IT organisation based near to Abingdon, who are looking for an experienced (around 3 years) an IT Support individual to join the team. 

 

If you are looking for a new challenge where you will have the opportunity to be exposed to a variety of projects then look no further. 

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*Hybrid remote working - 2 days in the office and the rest from home. *

 

Key Experience Required: 

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• Experience with troubleshooting with software and hardware, including but not limited to PC’s, printers, scanners, tablets, handhelds, and peripherals.

• Hardware proficiency: Servers, PC, Apple, printers, keypads, tablets, AiO, desktops, laptops, mini, other.

• Proficiency with Windows OS and all Office Suite, OSx, iOS, Android and other software.

• Linux experience is desirable, basic navigation around Linux - training can be provided

• Ability to detect, report, and address emerging trends in customer impacting situations.

• Tools proficiency: CRM, ticket tracking, management portals, remote access, MS Office, SharePoint and others.

• Web technologies such as HTTP, HTML, JavaScript, PHP, Networking experience.

• Candidates pursuing degree in IT field, A+, Network+, and Lenovo certified are preferred.

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Key Responsibilities:

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• Providing technical support for customers by troubleshooting a variety of desktop computer issues including connectivity, systems functionality, and proprietary software functionality remotely and onsite.

• Uncovering emerging threats and preventing impact to the fleet, influencing the Fleet Operations Centre, and navigating product improvements with the development team.

• Completing assigned projects including account organisation, documentation, and process improvements.

• Quarterbacking complex, longstanding or high priority issues and projects, implementing consistent and durable solutions. Escalating appropriately to other technical resources, management, or upper leadership.

• Attaining and applying knowledge in the development of department and resolution of issues impacting customers and device fleet. Building team knowledge through documentation, training classes and on-the-spot coaching.

• Thoroughly documenting all cases in the ticketing system. Creating and updating customer and equipment information in CRM database.

• Helping customers resolve connection issues by working with their IT Department, ISP, or other stakeholders.

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Perks and Benefits:

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• 5% bonus 

• 25 days holiday per year

• Pension - 3%

• Private medical 

• Half day Fridays in summer (every fortnight)